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Unified Communications Increases Customer Satisfaction
MUNICH and HALLBERGMOOS, Germany, September 19, 2011/PRNewswire/ --
Using the modern communications solutions of ANDTEK GmbH companies save
time and costs and achieve a higher network efficiency. The following
reference shows the benefits of this special communications solutions of the
Munich-based unified communications expert.
The WEKA-Verlagsgruppe based in Kissing/Augsburg uses the attendant
console software "AND Desktop AC" of ANDTEK GmbH. Especially the
manager/assistant services are used daily and intensively. "Our assistants
e.g. have an immediate overview about the status of all lines," says
Christian Fendt, network administrator of the WEKA Service GmbH, managing
the software with WEKA. "This way we can process calls faster and more
efficiently," explains Fendt. To his mind the staff members profit from time
saving and at the same time customer satisfaction increases clearly.
With WEKA the telephony services are controlled via the PC in
combination with IP telephones using the workplace software "AND Desktop
CTI". "It is extremely easy to answer/forward incoming calls in an
user-optimized way with just one mouse click," says Fendt. Complicated key
handling at the telephone console is not needed anymore using computer
telephony.
The attendant is instantly displaying all contacts found in the
corporate directory and can directly forward the caller. An unlimited number
of queues are available per attendant to be able to manage even complex
environments. By means of the queues it is not only possible to forward
callers directly to the attendant phone but attendants have the possibility
to place callers on hold or park them in queues. Also the attendant has the
possibility to see answered or missed calls.
"Using ANDTEK's IP communication solution makes everyday work easier and
more efficient," says network specialist Christian Fendt.
For text copy and pictures please visit http://www.fuchs-pressedienst.de
Press Contact:
Fuchs Pressedienst und Partner
Phone: +49(0)8231-6093536
info@fuchs-pressedienst.de
Source: ANDTEK GmbH
.
Unified Communications Increases Customer Satisfaction
MUNICH and HALLBERGMOOS, Germany, September 19, 2011/PRNewswire/ --
Using the modern communications solutions of ANDTEK GmbH companies save
time and costs and achieve a higher network efficiency. The following
reference shows the benefits of this special communications solutions of the
Munich-based unified communications expert.
The WEKA-Verlagsgruppe based in Kissing/Augsburg uses the attendant
console software "AND Desktop AC" of ANDTEK GmbH. Especially the
manager/assistant services are used daily and intensively. "Our assistants
e.g. have an immediate overview about the status of all lines," says
Christian Fendt, network administrator of the WEKA Service GmbH, managing
the software with WEKA. "This way we can process calls faster and more
efficiently," explains Fendt. To his mind the staff members profit from time
saving and at the same time customer satisfaction increases clearly.
With WEKA the telephony services are controlled via the PC in
combination with IP telephones using the workplace software "AND Desktop
CTI". "It is extremely easy to answer/forward incoming calls in an
user-optimized way with just one mouse click," says Fendt. Complicated key
handling at the telephone console is not needed anymore using computer
telephony.
The attendant is instantly displaying all contacts found in the
corporate directory and can directly forward the caller. An unlimited number
of queues are available per attendant to be able to manage even complex
environments. By means of the queues it is not only possible to forward
callers directly to the attendant phone but attendants have the possibility
to place callers on hold or park them in queues. Also the attendant has the
possibility to see answered or missed calls.
"Using ANDTEK's IP communication solution makes everyday work easier and
more efficient," says network specialist Christian Fendt.
For text copy and pictures please visit http://www.fuchs-pressedienst.de
Press Contact:
Fuchs Pressedienst und Partner
Phone: +49(0)8231-6093536
info@fuchs-pressedienst.de
Source: ANDTEK GmbH
.