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IT Support Provider Network London Acquires New Enterprise Helpdesk To Enhance Customer Service Experience
LONDON, December 9, 2011/PRNewswire/ --
Network London is a UK IT support company and cloud services provider with a majority
of clients coming from the financial, recruitment and retail industries. To improve
customer service and improve helpdesk satisfaction, a new helpdesk system has been
acquired to assist in the tracking and supporting of customer helpdesk requests, to
improve service levels for customer performance monitoring and to ensure customers are
satisfied with the rapid response and the highly-personal service level offered.
The new customer helpdesk website uses the same software as NASA's helpdesk system and
provides customers with an enterprise-level ticket support system that can help companies
to streamline their support process and provide an overview of an organisations' support
requirements, which can then be used by managers to increase efficiency in the
organisation and see problem areas within offices and departments, which in turn can lead
to improved workflow and happier staff. With trouble-free machines and IT systems, staff
are less stressed and this creates a better work environment for all.
Customers of Network London's IT support and cloud hosting services receive a very
personal service delivery that ensures all helpdesk requirements are tracked and logged
for compliance purposes and conform to ITIL and PRINCE2 methodologies giving customers
peace of mind that processes are being followed to rectify support issues within the
organisation and all details are logged for later reference and internal reporting.
Since 2006 Network London has provided highly-personal IT support services and cloud
computing systems and with recent enhancements, the aim is to become the leading supplier
of cloud systems and IT support services in the UK, using proven methodologies and
passionate helpdesk support personnel based across the UK. Being one of the first cloud
suppliers in the UK has given us unique experience to be able to offer enterprise-standard
infrastructure to small and medium sized businesses with employees up to 2,000 people.
Source: Network London
Lee Smith, Lee.smith@networklondon.co.uk, http://www.networklondon.co.uk, +44(0)7976-362-411
IT Support Provider Network London Acquires New Enterprise Helpdesk To Enhance Customer Service Experience
LONDON, December 9, 2011/PRNewswire/ --
Network London is a UK IT support company and cloud services provider with a majority
of clients coming from the financial, recruitment and retail industries. To improve
customer service and improve helpdesk satisfaction, a new helpdesk system has been
acquired to assist in the tracking and supporting of customer helpdesk requests, to
improve service levels for customer performance monitoring and to ensure customers are
satisfied with the rapid response and the highly-personal service level offered.
The new customer helpdesk website uses the same software as NASA's helpdesk system and
provides customers with an enterprise-level ticket support system that can help companies
to streamline their support process and provide an overview of an organisations' support
requirements, which can then be used by managers to increase efficiency in the
organisation and see problem areas within offices and departments, which in turn can lead
to improved workflow and happier staff. With trouble-free machines and IT systems, staff
are less stressed and this creates a better work environment for all.
Customers of Network London's IT support and cloud hosting services receive a very
personal service delivery that ensures all helpdesk requirements are tracked and logged
for compliance purposes and conform to ITIL and PRINCE2 methodologies giving customers
peace of mind that processes are being followed to rectify support issues within the
organisation and all details are logged for later reference and internal reporting.
Since 2006 Network London has provided highly-personal IT support services and cloud
computing systems and with recent enhancements, the aim is to become the leading supplier
of cloud systems and IT support services in the UK, using proven methodologies and
passionate helpdesk support personnel based across the UK. Being one of the first cloud
suppliers in the UK has given us unique experience to be able to offer enterprise-standard
infrastructure to small and medium sized businesses with employees up to 2,000 people.
Source: Network London
Lee Smith, Lee.smith@networklondon.co.uk, http://www.networklondon.co.uk, +44(0)7976-362-411