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ClickSoftware Hosts Online Events Exploring Advancements in Mobile Field Services and Metrics for Measuring Service Business Success
Businesses with Field Service Staff and Mobile Workers Encouraged to Attend Free Webinars
BURLINGTON, Massachusetts, June 12, 2012/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, invites
participation in upcoming webinars that will explore advancements in enterprise mobility,
and the critical importance of business metrics for service businesses.
Registration for the free webinars is open to interested individuals and businesses,
and features ClickSoftware executives alongside enterprise mobility industry analysts.
Latest Strategies for Mobilized Field Services
[http://go.clicksoftware.com/Mobile-Strategies-Webinar.html?utm_source=PR ] What: This
webinar will explore how mobile technologies in field services are wasted without a good
business strategy in place. Kevin Benedict, Mobility Analyst and Mobile Strategies
Consultant at Netcentric Strategies, will join Gil Bouhnick, Director of Mobile Solutions
at ClickSoftware, for this discussion on innovations in mobile technologies that
organizations should consider as a part of any mobile strategy.
Participants will learn more about the importance of mobile middleware, HTML5's role
in mobility, how enterprise app stores help with rapid development, customization and app
management.
"Many companies have deployed several generations of field services software and
mobile technologies without having received a significant ROI," Bouhnick said.
"Investments in mobile technology are significantly realized when organizations set a
clear mobile strategy for their workforce."
When: Wednesday, June 13th at 8:00 am PST/11:00 am EST/ 4:00 pm GMT.
How: Register for "Latest Strategies for Mobilized Field Services" at:
http://go.clicksoftware.com/Mobile-Strategies-Webinar.html?utm_source=PR
The speakers invite attendees to pose questions before and during the webinar via
Twitter, using #MobileStrategies.
Key Business Metrics to Measure your Service Business
[http://go.clicksoftware.com/Business-Metrics-Webinar.html?utm_source=PR ] What: This
metrics webinar will feature Michael Pistone, Business Analyst at ClickSoftware, a Six
Sigma trained analyst with 12 years' experience supporting Fortune 500 companies. The
webinar will discuss how to determine service metrics that are aligned with business goals
and objectives, the "why" behind metrics driven data, the difference between proactive and
reactive metrics, and how to quantify and analyze KPI's and performance data.
"Every business focuses on, and measures revenue, and on profit and loss. But when it
comes to service business, how do you measure the efficiency of an operation and the
quality of service that is provided to customers?" Pistone said. "More importantly, how do
you use this data to drive more informed business decisions?"
When: Wednesday, June 27th at 8:00 am PST/ 11:00 am EST/ 4:00 pm GMT.
How: Register for "Key Business Metrics to Measure your Service Business" at:
http://go.clicksoftware.com/Business-Metrics-Webinar.html?utm_source=PR
Attendees are invited to post questions before and during the webinar via Twitter,
using #BusinessMetrics.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW
[http://ir.clicksoftware.com/phoenix.zhtml?c2672&p=irol-stockchart ]) is the leading
provider of automated mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource and customer
communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter [
hhttp://twitter.com/#!/ClickSoftware ].
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
Source: ClickSoftware Technologies Ltd
ClickSoftware Hosts Online Events Exploring Advancements in Mobile Field Services and Metrics for Measuring Service Business Success
Businesses with Field Service Staff and Mobile Workers Encouraged to Attend Free Webinars
BURLINGTON, Massachusetts, June 12, 2012/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, invites
participation in upcoming webinars that will explore advancements in enterprise mobility,
and the critical importance of business metrics for service businesses.
Registration for the free webinars is open to interested individuals and businesses,
and features ClickSoftware executives alongside enterprise mobility industry analysts.
Latest Strategies for Mobilized Field Services
[http://go.clicksoftware.com/Mobile-Strategies-Webinar.html?utm_source=PR ] What: This
webinar will explore how mobile technologies in field services are wasted without a good
business strategy in place. Kevin Benedict, Mobility Analyst and Mobile Strategies
Consultant at Netcentric Strategies, will join Gil Bouhnick, Director of Mobile Solutions
at ClickSoftware, for this discussion on innovations in mobile technologies that
organizations should consider as a part of any mobile strategy.
Participants will learn more about the importance of mobile middleware, HTML5's role
in mobility, how enterprise app stores help with rapid development, customization and app
management.
"Many companies have deployed several generations of field services software and
mobile technologies without having received a significant ROI," Bouhnick said.
"Investments in mobile technology are significantly realized when organizations set a
clear mobile strategy for their workforce."
When: Wednesday, June 13th at 8:00 am PST/11:00 am EST/ 4:00 pm GMT.
How: Register for "Latest Strategies for Mobilized Field Services" at:
http://go.clicksoftware.com/Mobile-Strategies-Webinar.html?utm_source=PR
The speakers invite attendees to pose questions before and during the webinar via
Twitter, using #MobileStrategies.
Key Business Metrics to Measure your Service Business
[http://go.clicksoftware.com/Business-Metrics-Webinar.html?utm_source=PR ] What: This
metrics webinar will feature Michael Pistone, Business Analyst at ClickSoftware, a Six
Sigma trained analyst with 12 years' experience supporting Fortune 500 companies. The
webinar will discuss how to determine service metrics that are aligned with business goals
and objectives, the "why" behind metrics driven data, the difference between proactive and
reactive metrics, and how to quantify and analyze KPI's and performance data.
"Every business focuses on, and measures revenue, and on profit and loss. But when it
comes to service business, how do you measure the efficiency of an operation and the
quality of service that is provided to customers?" Pistone said. "More importantly, how do
you use this data to drive more informed business decisions?"
When: Wednesday, June 27th at 8:00 am PST/ 11:00 am EST/ 4:00 pm GMT.
How: Register for "Key Business Metrics to Measure your Service Business" at:
http://go.clicksoftware.com/Business-Metrics-Webinar.html?utm_source=PR
Attendees are invited to post questions before and during the webinar via Twitter,
using #BusinessMetrics.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW
[http://ir.clicksoftware.com/phoenix.zhtml?c2672&p=irol-stockchart ]) is the leading
provider of automated mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource and customer
communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter [
hhttp://twitter.com/#!/ClickSoftware ].
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
Source: ClickSoftware Technologies Ltd