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InterGlobe Technologies Strengthens its Partnership With Australia's Online Travel Agency Webjet.com.au
MELBOURNE, Australia, June 13, 2012/PRNewswire/ --
Expands back office support to Webjet's hospitality services
InterGlobe Technologies (IGT), the leading provider of integrated IT-BPO solutions to
the travel and hospitality industry has reinforced its alliance with Australia's
multi-award winning online travel agent, Webjet.com.au by expanding its services to the
hospitality sector. IGT currently provides Contact Center services to Webjet customers in
Australia and New Zealand. The expanded partnership will allow IGT to significantly
enhance its strong portfolio of travel BPO services for Hotels.
IGT has been associated with Webjet since 2007 with the India facility offering back
office support for their online requirements. In 2010, services expanded to the IGT Manila
facility supporting Webjet's customers through multiple channels. Extending this
relationship further in 2012, the IGT team has recently been trained on Hotel Content
Maintenance to support Webjet in its hospitality expansion plans. Australian organizations
are turning to travel outsourcing to expand their global reach and understand the need to
leverage the process more efficiently.
In response to this growing relationship Vipul Doshi? Chief Executive Officer?
InterGlobe Technologies, said, "We have been associated with Webjet for over four years
now. This partnership is one of the largest OTA wins for IGT, not just in the Australian
market but across the world. It integrates our technology, processes and best practices to
provide high quality customer satisfaction to Webjet. We are delighted to take this
alliance a step further by supporting Webjet's customer experience in the hospitality
domain. We believe that our deep industry expertise and strong delivery capability will
help us spearhead our expansion even further into this geography.
According to Business Monitor International, the Australian travel and tourism market
is forecasted to increase to USD $36.40 Billion in 2012 and USD $45.64 Billion by 2015.
"This strategic relationship will not only strengthen and broaden our product
development capability but will also vastly expand our customization and integration
services - an increasingly important need in the online travel space," said Shelley
Beasley, COO, Webjet.com.au.
"Webjet is pleased to partner with the travel technology expert, InterGlobe
Technologies. We are looking forward to a long term relationship with IGT for providing
customer support to help service our customers," said Shelley.
IGT also caters to global distribution system (GDS) providers and travel wholesalers
with presence in the Australian market providing services ranging from customer support,
development of systems and consultancy.
About InterGlobe Technologies
InterGlobe Technologies (IGT) is a global travel domain expert, providing travel
technology and BPO services, that helps maximize business performance of its customers.
IGT is part of InterGlobe Enterprises Limited with interests in aviation, technology &
hospitality.
About Webjet
Webjet is a multi award winning online travel agent and is Australia and New Zealand's
largest online travel agency. Leading the way in online travel tools and technologies,
Webjet enables customers to search, compare and book the best domestic and international
flight deals, travel insurance, car hire and hotel accommodation.
Contact:
Neeloy Sarkar
+91-9810084905
Neeloy.Sarkar@igt.in
Source: InterGlobe Technologies (IGT)
InterGlobe Technologies Strengthens its Partnership With Australia's Online Travel Agency Webjet.com.au
MELBOURNE, Australia, June 13, 2012/PRNewswire/ --
Expands back office support to Webjet's hospitality services
InterGlobe Technologies (IGT), the leading provider of integrated IT-BPO solutions to
the travel and hospitality industry has reinforced its alliance with Australia's
multi-award winning online travel agent, Webjet.com.au by expanding its services to the
hospitality sector. IGT currently provides Contact Center services to Webjet customers in
Australia and New Zealand. The expanded partnership will allow IGT to significantly
enhance its strong portfolio of travel BPO services for Hotels.
IGT has been associated with Webjet since 2007 with the India facility offering back
office support for their online requirements. In 2010, services expanded to the IGT Manila
facility supporting Webjet's customers through multiple channels. Extending this
relationship further in 2012, the IGT team has recently been trained on Hotel Content
Maintenance to support Webjet in its hospitality expansion plans. Australian organizations
are turning to travel outsourcing to expand their global reach and understand the need to
leverage the process more efficiently.
In response to this growing relationship Vipul Doshi? Chief Executive Officer?
InterGlobe Technologies, said, "We have been associated with Webjet for over four years
now. This partnership is one of the largest OTA wins for IGT, not just in the Australian
market but across the world. It integrates our technology, processes and best practices to
provide high quality customer satisfaction to Webjet. We are delighted to take this
alliance a step further by supporting Webjet's customer experience in the hospitality
domain. We believe that our deep industry expertise and strong delivery capability will
help us spearhead our expansion even further into this geography.
According to Business Monitor International, the Australian travel and tourism market
is forecasted to increase to USD $36.40 Billion in 2012 and USD $45.64 Billion by 2015.
"This strategic relationship will not only strengthen and broaden our product
development capability but will also vastly expand our customization and integration
services - an increasingly important need in the online travel space," said Shelley
Beasley, COO, Webjet.com.au.
"Webjet is pleased to partner with the travel technology expert, InterGlobe
Technologies. We are looking forward to a long term relationship with IGT for providing
customer support to help service our customers," said Shelley.
IGT also caters to global distribution system (GDS) providers and travel wholesalers
with presence in the Australian market providing services ranging from customer support,
development of systems and consultancy.
About InterGlobe Technologies
InterGlobe Technologies (IGT) is a global travel domain expert, providing travel
technology and BPO services, that helps maximize business performance of its customers.
IGT is part of InterGlobe Enterprises Limited with interests in aviation, technology &
hospitality.
About Webjet
Webjet is a multi award winning online travel agent and is Australia and New Zealand's
largest online travel agency. Leading the way in online travel tools and technologies,
Webjet enables customers to search, compare and book the best domestic and international
flight deals, travel insurance, car hire and hotel accommodation.
Contact:
Neeloy Sarkar
+91-9810084905
Neeloy.Sarkar@igt.in
Source: InterGlobe Technologies (IGT)