CTI Group to Launch Integrated Call Recording with Audio Mining for Mitel Platform
Poster: SySAdmin
Posted on June 13, 2012 at 9:00:01 AM
CTI Group to Launch Integrated Call Recording with Audio Mining for Mitel Platform
INDIANAPOLIS, June 13, 2012 /PRNewswire/ -- CTI Group (Holdings) Inc. (OTCQB: CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, is announcing the launch of the first fully integrated call recording and audio mining solution built for the Mitel platform at the Mitel Business Partner Conference 2012 in San Diego, California. For this year's event at the Manchester Grand Hyatt, we will be located in Booth 506.
CTI Group will be showcasing the SmartInteraction Suite, complete with fully integrated speech analytics technology, which can be deployed in a hosted or premise-based environment. Also integrated with the SmartInteraction Suite, is Proteus® 7.1, the newest version of our call accounting suite, so that you now only need one dashboard for your call data, while also having the ability to watch video.
The SmartInteraction Suite interfaces with Mitel IP PBXs using the Secure Recording Connector (SRC), which provides a number of benefits such as the ability to be a software-only recording solution as there is no physical connection to the PBX, and installation on to a virtual machine through VMware®.
The Mitel SRC is Mitel's recommended method of recording from their PBX and as CTI Group Head of Product Trevor Davis states, "Our Mitel integration for the SmartInteraction Suite uniquely positions us to provide a best in class call recording solution on the Mitel platform. Our SmartListen speech analytics engine is fully compatible with Mitel SRC recording, which provides real-time analysis of the call conversation."
For further information about CTI Group please visit http://www.ctigroup.com.
Media Contact:
Jeremy Roell
CTI Group
Tel: +1-317-262-4879
Email: jroell@ctigroup.com
Website: http://www.ctigroup.com
CTI Group contact details:
CTI Group (Holdings), Incorporated
333 North Alabama Street
Street Suite 240
Indianapolis, IN 46204-1767
USA
Tel: +1 (317) 262-4666
Fax: +1 (317) 262-4849
Email: info@ctigroup.com
CTI Group EMEA
Daisyfield Business Centre
Appleby Street
Blackburn
UK
Tel: +44 (0)1254 291 500
Fax: +44 (0)1254 291 504
Email: info@ctigroup.com
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.
CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at http://www.ctigroup.com.
Safe Harbor Statement
This release may contain "forward-looking" statements. Forward-looking statements discuss matters that are not historical facts. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could", "should", "anticipate", "expect", "may", "project", "intend", "will", "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this release. These factors include, but are not limited to: effects of recent economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and the risks described in CTI Group's periodic reports filed with the U.S. Securities and Exchange Commission.
SOURCE CTI Group (Holdings) Inc.
CTI Group (Holdings) Inc.
Web Site: http://www.ctigroup.com
INDIANAPOLIS, June 13, 2012 /PRNewswire/ -- CTI Group (Holdings) Inc. (OTCQB: CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, is announcing the launch of the first fully integrated call recording and audio mining solution built for the Mitel platform at the Mitel Business Partner Conference 2012 in San Diego, California. For this year's event at the Manchester Grand Hyatt, we will be located in Booth 506.
CTI Group will be showcasing the SmartInteraction Suite, complete with fully integrated speech analytics technology, which can be deployed in a hosted or premise-based environment. Also integrated with the SmartInteraction Suite, is Proteus® 7.1, the newest version of our call accounting suite, so that you now only need one dashboard for your call data, while also having the ability to watch video.
The SmartInteraction Suite interfaces with Mitel IP PBXs using the Secure Recording Connector (SRC), which provides a number of benefits such as the ability to be a software-only recording solution as there is no physical connection to the PBX, and installation on to a virtual machine through VMware®.
The Mitel SRC is Mitel's recommended method of recording from their PBX and as CTI Group Head of Product Trevor Davis states, "Our Mitel integration for the SmartInteraction Suite uniquely positions us to provide a best in class call recording solution on the Mitel platform. Our SmartListen speech analytics engine is fully compatible with Mitel SRC recording, which provides real-time analysis of the call conversation."
For further information about CTI Group please visit http://www.ctigroup.com.
Media Contact:
Jeremy Roell
CTI Group
Tel: +1-317-262-4879
Email: jroell@ctigroup.com
Website: http://www.ctigroup.com
CTI Group contact details:
CTI Group (Holdings), Incorporated
333 North Alabama Street
Street Suite 240
Indianapolis, IN 46204-1767
USA
Tel: +1 (317) 262-4666
Fax: +1 (317) 262-4849
Email: info@ctigroup.com
CTI Group EMEA
Daisyfield Business Centre
Appleby Street
Blackburn
UK
Tel: +44 (0)1254 291 500
Fax: +44 (0)1254 291 504
Email: info@ctigroup.com
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.
CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at http://www.ctigroup.com.
Safe Harbor Statement
This release may contain "forward-looking" statements. Forward-looking statements discuss matters that are not historical facts. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could", "should", "anticipate", "expect", "may", "project", "intend", "will", "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this release. These factors include, but are not limited to: effects of recent economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and the risks described in CTI Group's periodic reports filed with the U.S. Securities and Exchange Commission.
SOURCE CTI Group (Holdings) Inc.
CTI Group (Holdings) Inc.
Web Site: http://www.ctigroup.com