Page All:
Page 1
ClickSoftware Launches ClickExpress, a Cloud-Based Mobile Workforce Management Solution Tailored to Provide Quick ROI
ClickExpress enables companies to immediately streamline the service process and provide exceptional customer service in weeks rather than months or years
BURLINGTON, Massachusetts, September 18, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today
introduced ClickExpress, a pre-packaged cloud-based mobile workforce management solution
that addresses the mobility and scheduling needs of growing companies.
ClickExpress is introduced as an entryway for any business to easily adopt an
enterprise mobility strategy, whether the company has tens of employees or hundreds. The
packaged end-to-end solution streamlines the service process-from initial customer
contact, through work order creation, resource scheduling, dispatch, real-time updates
from the field and managerial reports-enabling companies to grow and become more efficient
without increasing costs. The cloud-based solution can be easily deployed within weeks,
enabling businesses to immediately realize gains, including:
- Enhanced customer service: Immediate appointments, narrower appointment
windows, better allocation of properly trained technicians for each job, and increased
first-time fix rates
- Increased productivity: Accurate and automated scheduling, decreased travel
times, simpler communications between field workers and the back office, instant
access to information via mobile devices, improved dispatcher tools, and device
agnostic mobile solutions enabling a bring your own device (BYOD) policy
- Ability to achieve business goals: Rapid deployment for immediate ROI,
real-time reporting and managerial dashboards for complete visibility into entire
business, and reduction in IT costs through cloud-based subscription model
"Seventy-five percent of Small and mid-size organizations (SMBs) polled by Aberdeen
are running service as a profit center, much more so than their larger enterprise
counterparts," said Sumair Dutta, Vice President and Principal Analyst, Service
Management, Aberdeen Group. "Therefore in order to fully realize profits, which absolutely
requires a satisfied customer base, companies must improve the integration between service
functions such as field service and customer support, and empower service employees at all
levels with access to richer work, service and customer information. In the case of field
service, this empowerment can be enabled with aid of a scalable mobile workforce
management solution."
"ClickExpress addresses the pain points that growing service companies face, and
levels the playing field, providing growing companies the same robust mobile workforce
solutions that are utilized by industry leaders across the globe," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "By deploying ClickExpress, businesses can
be confident knowing that they are using the tried and tested market leader. Because
ClickExpress is offered as a cloud-based subscription model, deployment is fast, making it
the right choice for businesses who want to boost productivity and customer service levels
while keeping operational and IT costs down."
ClickExpress enables companies to choose when they want to utilize one or all of the
components of the package to meet their unique business needs. As a cloud-based solution,
ClickExpress does not require any additional IT infrastructure and has the added benefit
of free upgrades.
For more information visit http://www.clicksoftware.com/clickexpress
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW
[http://ir.clicksoftware.com/phoenix.zhtml?c2672&p=irol-stockchart ]) is the leading
provider of automated mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource and customer
communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter [
hhttp://twitter.com/#!/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-(781)-272-5903 Ext: 2364
ClickSoftware Technologies Ltd
ClickSoftware Launches ClickExpress, a Cloud-Based Mobile Workforce Management Solution Tailored to Provide Quick ROI
ClickExpress enables companies to immediately streamline the service process and provide exceptional customer service in weeks rather than months or years
BURLINGTON, Massachusetts, September 18, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today
introduced ClickExpress, a pre-packaged cloud-based mobile workforce management solution
that addresses the mobility and scheduling needs of growing companies.
ClickExpress is introduced as an entryway for any business to easily adopt an
enterprise mobility strategy, whether the company has tens of employees or hundreds. The
packaged end-to-end solution streamlines the service process-from initial customer
contact, through work order creation, resource scheduling, dispatch, real-time updates
from the field and managerial reports-enabling companies to grow and become more efficient
without increasing costs. The cloud-based solution can be easily deployed within weeks,
enabling businesses to immediately realize gains, including:
- Enhanced customer service: Immediate appointments, narrower appointment
windows, better allocation of properly trained technicians for each job, and increased
first-time fix rates
- Increased productivity: Accurate and automated scheduling, decreased travel
times, simpler communications between field workers and the back office, instant
access to information via mobile devices, improved dispatcher tools, and device
agnostic mobile solutions enabling a bring your own device (BYOD) policy
- Ability to achieve business goals: Rapid deployment for immediate ROI,
real-time reporting and managerial dashboards for complete visibility into entire
business, and reduction in IT costs through cloud-based subscription model
"Seventy-five percent of Small and mid-size organizations (SMBs) polled by Aberdeen
are running service as a profit center, much more so than their larger enterprise
counterparts," said Sumair Dutta, Vice President and Principal Analyst, Service
Management, Aberdeen Group. "Therefore in order to fully realize profits, which absolutely
requires a satisfied customer base, companies must improve the integration between service
functions such as field service and customer support, and empower service employees at all
levels with access to richer work, service and customer information. In the case of field
service, this empowerment can be enabled with aid of a scalable mobile workforce
management solution."
"ClickExpress addresses the pain points that growing service companies face, and
levels the playing field, providing growing companies the same robust mobile workforce
solutions that are utilized by industry leaders across the globe," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "By deploying ClickExpress, businesses can
be confident knowing that they are using the tried and tested market leader. Because
ClickExpress is offered as a cloud-based subscription model, deployment is fast, making it
the right choice for businesses who want to boost productivity and customer service levels
while keeping operational and IT costs down."
ClickExpress enables companies to choose when they want to utilize one or all of the
components of the package to meet their unique business needs. As a cloud-based solution,
ClickExpress does not require any additional IT infrastructure and has the added benefit
of free upgrades.
For more information visit http://www.clicksoftware.com/clickexpress
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW
[http://ir.clicksoftware.com/phoenix.zhtml?c2672&p=irol-stockchart ]) is the leading
provider of automated mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource and customer
communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter [
hhttp://twitter.com/#!/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-(781)-272-5903 Ext: 2364
ClickSoftware Technologies Ltd