NICE to Present Latest Trends in Real-Time Customer Interaction Management for Optimal Business Outcome at an Executive Power Lunch Series
Poster: SySAdmin
Posted on October 24, 2012 at 6:14:01 AM
NICE to Present Latest Trends in Real-Time Customer Interaction Management for Optimal Business Outcome at an Executive Power Lunch Series
Featured presentation by Brian Vellmure, Principal and Founder of Initium LLC / Innovantage, will provide guidance on shaping interactions with the connected customer in the era of social media
RA'ANANA, Israel, October 24, 2012 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it will offer insights into
maximizing the value of customer interactions for optimal impact on business goals at its
Executive Power Lunch series. Taking place across three U.S. cities, these events offer
best-practice discussions on how to Own the Decisive Moment(TM) as well as opportunities
for peer-to-peer networking and conversations with industry thought leaders.
The featured presentation, to be delivered by Brian Vellmure, Principal and Founder of
Initium LLC / Innovantage, will examine the characteristics of the connected customer in a
session titled Generation C and How you Can Tap into its Connected Power. Vellmure is a
business leader and consultant who advises senior management teams on how to accelerate
growth by creating high performance alignment between organizational strategy, customer
experience, and emerging technology.
"Consumers are engaging with businesses via a growing number of interaction channels
and various touch points. They have greater knowledge, influence, and expectations than
ever before, and demand 'now' service," says Vellmure. "In order to deliver on customer
expectations and also meet their own business goals, organizations must recognize that
each and every interaction - whether on the phone, at the branch, or via the web, presents
an opportunity to listen and respond in a way that maximizes value exchange."
Presenting alongside Vellmure, several NICE experts will discuss the cycle of
impacting every customer interaction. Wendy Kinney, VP Workforce Optimization Solutions,
will lead a session on how to PREPARE for the Decisive Moment(TM); Mike Levitz, Practice
Leads, Insight Solutions, will discuss how to SHAPE interactions as they happen; and,
Roger Hughes, VP Customer Experience Solutions, will share insight on how to IMPROVE on
future customer interactions by leveraging the voice of the customer.
To download the detailed agenda, please click here
[http://info.nice.com/rs/nice2/images/Portfolio_Detailed Agenda.pdf ].
To register, please click here
[http://info.nice.com/PortfolioRoadshows_RegistrationPage.html ].
NICE Executive Power Lunches will be held at the following locations:
- Orlando, FL
Date: October 30, 2012
Location: Ritz-Carlton Grande Lakes
- Austin, TX
Date: November 7, 2012
Location: The Four Seasons Hotel
- Salt Lake City, UT
Date: November 8, 2012
Location: The Grand America Hotel
About NICESystems
NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver
strategic insights by capturing and analyzing mass quantities of structured and
unstructured data in real time from multiple sources, including phone calls, mobile apps,
emails, chat, social media, and video. NICE's solutions enable organizations to take the
Next-Best-Action to improve customer experience and business results, ensure compliance,
fight financial crime, and safeguard people and assets. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80 of the Fortune 100
companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements are
based on the current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein,
including but not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new technologies, products
and applications; difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on pricing resulting
from competition; and inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company's Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them,
except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn, +972-9-775-3798, ir@nice.com, CET
NICE Systems Ltd.
Featured presentation by Brian Vellmure, Principal and Founder of Initium LLC / Innovantage, will provide guidance on shaping interactions with the connected customer in the era of social media
RA'ANANA, Israel, October 24, 2012 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it will offer insights into
maximizing the value of customer interactions for optimal impact on business goals at its
Executive Power Lunch series. Taking place across three U.S. cities, these events offer
best-practice discussions on how to Own the Decisive Moment(TM) as well as opportunities
for peer-to-peer networking and conversations with industry thought leaders.
The featured presentation, to be delivered by Brian Vellmure, Principal and Founder of
Initium LLC / Innovantage, will examine the characteristics of the connected customer in a
session titled Generation C and How you Can Tap into its Connected Power. Vellmure is a
business leader and consultant who advises senior management teams on how to accelerate
growth by creating high performance alignment between organizational strategy, customer
experience, and emerging technology.
"Consumers are engaging with businesses via a growing number of interaction channels
and various touch points. They have greater knowledge, influence, and expectations than
ever before, and demand 'now' service," says Vellmure. "In order to deliver on customer
expectations and also meet their own business goals, organizations must recognize that
each and every interaction - whether on the phone, at the branch, or via the web, presents
an opportunity to listen and respond in a way that maximizes value exchange."
Presenting alongside Vellmure, several NICE experts will discuss the cycle of
impacting every customer interaction. Wendy Kinney, VP Workforce Optimization Solutions,
will lead a session on how to PREPARE for the Decisive Moment(TM); Mike Levitz, Practice
Leads, Insight Solutions, will discuss how to SHAPE interactions as they happen; and,
Roger Hughes, VP Customer Experience Solutions, will share insight on how to IMPROVE on
future customer interactions by leveraging the voice of the customer.
To download the detailed agenda, please click here
[http://info.nice.com/rs/nice2/images/Portfolio_Detailed Agenda.pdf ].
To register, please click here
[http://info.nice.com/PortfolioRoadshows_RegistrationPage.html ].
NICE Executive Power Lunches will be held at the following locations:
- Orlando, FL
Date: October 30, 2012
Location: Ritz-Carlton Grande Lakes
- Austin, TX
Date: November 7, 2012
Location: The Four Seasons Hotel
- Salt Lake City, UT
Date: November 8, 2012
Location: The Grand America Hotel
About NICESystems
NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver
strategic insights by capturing and analyzing mass quantities of structured and
unstructured data in real time from multiple sources, including phone calls, mobile apps,
emails, chat, social media, and video. NICE's solutions enable organizations to take the
Next-Best-Action to improve customer experience and business results, ensure compliance,
fight financial crime, and safeguard people and assets. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80 of the Fortune 100
companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements are
based on the current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein,
including but not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new technologies, products
and applications; difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on pricing resulting
from competition; and inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company's Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them,
except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn, +972-9-775-3798, ir@nice.com, CET
NICE Systems Ltd.