AMEYO Improves Reporting in Contact Center Technology Through Reportika 3.0
Poster: SySAdmin
Posted on November 26, 2012 at 3:49:01 AM
AMEYO Improves Reporting in Contact Center Technology Through Reportika 3.0
GURGAON, India, November 26, 2012 /PRNewswire/ --
Drishti's AMEYO Solution Archives, Reports and Maintains Historical Data With the
Advanced Reportika 3.0
Contact centers [http://www.drishti-soft.com/contact_center.php ] and enterprises face
a tough challenge maneuvering through the dynamic principles that run businesses today. As
Customer Interaction Management (CIM [http://www.drishti-soft.com ]) gains importance,
more customers are reached and retained. For any contact center technology this means a
load of scattered data which needs to be maintained and accessed.
(Logo:
http://photos.prnewswire.com/prnh/20120625/IND10048699 )
CIM solutions [http://www.drishti-soft.com/solution.php ]like AMEYO try to gauge and
respond to this requirement from the end users. AMEYO 3.0 now powers structured reporting
of historical data through the upgraded version Reportika 3.0. Disparate data was earlier
maintained through a host of tables which led to rough runtime. Reportika 3.0 structures
and collates all data to be represented in a singular table format, allowing backend data
as old as 5 years to be regurgitated. It enables scheduling of specific reports to be
presented at specific time lines of an event both live and historically.
Speaking about the development CTO at Drishti Nayan Jain opines, "With the data from
those surveyed, contact centers and enterprises keep showing a close margin between data
management and online live reporting preferences, we believe that the next step for a
solution is to bring together both online reporting and effective historical data in a end
user customizable interface. Adequate reporting and mapping of all data from multiple
channels, would eventually lead to a better understanding and engaging of customers based
businesses on their preferred use of CIM technology creating a unique customer experience
for our clients."
The major advantage that it brings to the contact center processes is the ability to
create customizable reports in 2D and 3D by the end user. The solution runs on Jasper and
is easily scalable to its commercial versions; this enables specific reporting on isolated
incidents giving a more granular view on the overall business process. Debugging on a
single platform is also easily managed and hurdles are avoided. Reportika 3.0 as a feature
of AMEYO aims to make scheduling easier and its mailing capabilities get a new sheen.
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to
add value to the businesses and pave way for a structured growth. AMEYO customers enjoy
significant increase in efficiency levels, reduction in operational costs, flexibility,
consistent user experience and a demonstrable ROI.
About Drishti:
Drishti offers communications solutions that empower enterprises and contact centers
to dynamically manage business processes, interactions, workforce and service levels on
emerging unified communications (IP telephony, unified messaging, conferencing, presence
management, and application collaboration), SOA (Service Oriented Architecture), and SaaS
(Software as a Service). Cutting-edge technologies from Drishti have been designed to add
value to the businesses and pave way for a structured growth. Their customers enjoy
significant increase in efficiency levels, reduction in operational costs, flexibility,
consistent user experience and a demonstrable ROI.
Primary Media Contact: Vijayendra Raj, vijayendraraj@drishti-soft.com, 91-124-4771023
Photo:
http://photos.prnewswire.com/prnh/20120625/IND10048699
Photo:http://photos.prnewswire.com/prnh/20120625/IND10048699
http://photoarchive.ap.org/
Drishti - Soft Solutions Pvt Ltd
CONTACT: PRN
GURGAON, India, November 26, 2012 /PRNewswire/ --
Drishti's AMEYO Solution Archives, Reports and Maintains Historical Data With the
Advanced Reportika 3.0
Contact centers [http://www.drishti-soft.com/contact_center.php ] and enterprises face
a tough challenge maneuvering through the dynamic principles that run businesses today. As
Customer Interaction Management (CIM [http://www.drishti-soft.com ]) gains importance,
more customers are reached and retained. For any contact center technology this means a
load of scattered data which needs to be maintained and accessed.
(Logo:
http://photos.prnewswire.com/prnh/20120625/IND10048699 )
CIM solutions [http://www.drishti-soft.com/solution.php ]like AMEYO try to gauge and
respond to this requirement from the end users. AMEYO 3.0 now powers structured reporting
of historical data through the upgraded version Reportika 3.0. Disparate data was earlier
maintained through a host of tables which led to rough runtime. Reportika 3.0 structures
and collates all data to be represented in a singular table format, allowing backend data
as old as 5 years to be regurgitated. It enables scheduling of specific reports to be
presented at specific time lines of an event both live and historically.
Speaking about the development CTO at Drishti Nayan Jain opines, "With the data from
those surveyed, contact centers and enterprises keep showing a close margin between data
management and online live reporting preferences, we believe that the next step for a
solution is to bring together both online reporting and effective historical data in a end
user customizable interface. Adequate reporting and mapping of all data from multiple
channels, would eventually lead to a better understanding and engaging of customers based
businesses on their preferred use of CIM technology creating a unique customer experience
for our clients."
The major advantage that it brings to the contact center processes is the ability to
create customizable reports in 2D and 3D by the end user. The solution runs on Jasper and
is easily scalable to its commercial versions; this enables specific reporting on isolated
incidents giving a more granular view on the overall business process. Debugging on a
single platform is also easily managed and hurdles are avoided. Reportika 3.0 as a feature
of AMEYO aims to make scheduling easier and its mailing capabilities get a new sheen.
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to
add value to the businesses and pave way for a structured growth. AMEYO customers enjoy
significant increase in efficiency levels, reduction in operational costs, flexibility,
consistent user experience and a demonstrable ROI.
About Drishti:
Drishti offers communications solutions that empower enterprises and contact centers
to dynamically manage business processes, interactions, workforce and service levels on
emerging unified communications (IP telephony, unified messaging, conferencing, presence
management, and application collaboration), SOA (Service Oriented Architecture), and SaaS
(Software as a Service). Cutting-edge technologies from Drishti have been designed to add
value to the businesses and pave way for a structured growth. Their customers enjoy
significant increase in efficiency levels, reduction in operational costs, flexibility,
consistent user experience and a demonstrable ROI.
Primary Media Contact: Vijayendra Raj, vijayendraraj@drishti-soft.com, 91-124-4771023
Photo:
http://photos.prnewswire.com/prnh/20120625/IND10048699
Photo:http://photos.prnewswire.com/prnh/20120625/IND10048699
http://photoarchive.ap.org/
Drishti - Soft Solutions Pvt Ltd
CONTACT: PRN