cablex AG, a Subsidiary of Swisscom AG, Selects ClickSoftware to Improve Customer Service Through Enterprise Mobility and Scheduling Automation
Poster: SySAdmin
Posted on December 5, 2012 at 2:14:01 AM
cablex AG, a Subsidiary of Swisscom AG, Selects ClickSoftware to Improve Customer Service Through Enterprise Mobility and Scheduling Automation
Chosen for ability to mobilize and schedule complex tasks in real-time to 900 field engineers with seamless SAP integration
BURLINGTON, Massachusetts, December 5, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today
announced that cablex AG [http://www.cablex.ch ], a subsidiary of Swisscom that plans,
builds and maintains high-performance ICT and network infrastructure solutions for the
energy, communication, transport and facility industries, has selected ClickSoftware
mobility solutions to improve the customer experience while optimizing scheduling for
field engineers.
cablex has 900 field engineers working through 20 service centers across Switzerland
providing 24/7 support for a diverse and complex range of products. This complexity has
led cablex to seek out a software solution that could seamlessly integrate with SAP to
automate its job scheduling, which to date has been conducted manually, using spreadsheets
and the telephone.
"We know there are efficiency gains to be made in the way we serve customers in the
field," said Daniel Pelizzoni, Head of Service Operation at cablex. "It has been difficult
to find a software solution that we were confident could help address our business
challenges, whilst improving customer satisfaction through increased productivity. We
believe we will achieve that with ClickSoftware."
The ClickSoftware Mobility Suite will be implemented by Swisscom IT Services AG, part
of cablex's parent company Swisscom. Once complete, the new solution will integrate
seamlessly with SAP, automatically scheduling all Service Orders as they are raised.
Service Orders will be scheduled based on the products involved, task complexity and
priority, balanced against the need to ensure all service level agreements are met. The
skills of individual engineers will also play a key role in appropriately scheduling
Service Orders.
Field engineers equipped with mobile devices will have constant access to real-time
information about their schedules, and the ability to communicate with dispatchers, where
previously they could only use a phone for such communication. Engineers will be updated
about schedule changes in real-time and can inform dispatchers electronically when a job
is complete. If a follow-up visit is required, engineers will be able to book it with the
customer in real-time.
"We selected ClickSoftware because the solution offered us access to the latest
technology. The mobility and scheduling solutions will be easy for our engineers and
dispatchers to use, is comprehensive, and will scale as our company continues to grow,"
said Sascha Spasovski, Program Manager/CIO at cablex.
"Service organizations are moving towards a model of real-time communication in all
facets of the organization, and they understand that enterprise mobility solutions are the
key to driving these goals forward," said Hannan Carmeli, President and COO,
ClickSoftware. "By integrating with back end systems, including the systems of our
partners such as SAP, our customers are well positioned to reap the benefits of the latest
mobile technology especially the ability in increase customer satisfaction."
About cablex
cablex AG is the leading provider for planning, building and maintaining
high-performance ICT and network infrastructure solutions at competitive prices to meet
present and future market needs.
Rapid technological innovation, the upcoming energy reform, the change to the next
generation mobile (4G), FTTH rollout, increasing mobility require investments in
communication, energy, transport and facility. We offer comprehensive networking solutions
with state-of-the-art technologies and work together with you to lay the infrastructure
foundation for the future:
- with high-performance ICT and network infrastructures in cable and
wireless networks for the highest possible bandwidths
- with reliable and efficient infrastructures to meet future requirements for
highly flexible and smart energy grids
- with solutions for capacity and safety in tunnels and on open sections of
roads and rail line
- with innovative life cycle management service to assure high availability and
reliability for the infrastructure in operation
For more information please visit http://www.cablex.ch
About Swisscom IT Services
Swisscom IT Services AG ranks as one of the leading Swiss providers specialising in
the integration and operation of complex IT systems. The Swisscom subsidiary's core skills
lie in the fields of IT outsourcing services, workplace services, SAP services and
financial services (services for the financial industry). The 2,900 employees of Swisscom
IT Services look after approximately 400 customers in Switzerland, Austria and Singapore,
and generated revenues of CHF 859 million in 2011. The SAP division is Switzerland's
leading full-service SAP provider, developing, implementing and operating solutions for
medium-sized and large companies. Our customers benefit from long-standing, sector-neutral
technological expertise, process know-how and integration experience.
For more information please visit http://www.swisscom.ch/sap
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter
[http://twitter.com/#!/ClickSoftware ].
SafeHarbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
Media Enquiries Contact:
Michelle Brown or Duncan Gurney
Bond PR
+44(0)870-12-66-007
michelle@bondpr.com / Duncan@bondpr.com
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
ClickSoftware Technologies Ltd
Chosen for ability to mobilize and schedule complex tasks in real-time to 900 field engineers with seamless SAP integration
BURLINGTON, Massachusetts, December 5, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, today
announced that cablex AG [http://www.cablex.ch ], a subsidiary of Swisscom that plans,
builds and maintains high-performance ICT and network infrastructure solutions for the
energy, communication, transport and facility industries, has selected ClickSoftware
mobility solutions to improve the customer experience while optimizing scheduling for
field engineers.
cablex has 900 field engineers working through 20 service centers across Switzerland
providing 24/7 support for a diverse and complex range of products. This complexity has
led cablex to seek out a software solution that could seamlessly integrate with SAP to
automate its job scheduling, which to date has been conducted manually, using spreadsheets
and the telephone.
"We know there are efficiency gains to be made in the way we serve customers in the
field," said Daniel Pelizzoni, Head of Service Operation at cablex. "It has been difficult
to find a software solution that we were confident could help address our business
challenges, whilst improving customer satisfaction through increased productivity. We
believe we will achieve that with ClickSoftware."
The ClickSoftware Mobility Suite will be implemented by Swisscom IT Services AG, part
of cablex's parent company Swisscom. Once complete, the new solution will integrate
seamlessly with SAP, automatically scheduling all Service Orders as they are raised.
Service Orders will be scheduled based on the products involved, task complexity and
priority, balanced against the need to ensure all service level agreements are met. The
skills of individual engineers will also play a key role in appropriately scheduling
Service Orders.
Field engineers equipped with mobile devices will have constant access to real-time
information about their schedules, and the ability to communicate with dispatchers, where
previously they could only use a phone for such communication. Engineers will be updated
about schedule changes in real-time and can inform dispatchers electronically when a job
is complete. If a follow-up visit is required, engineers will be able to book it with the
customer in real-time.
"We selected ClickSoftware because the solution offered us access to the latest
technology. The mobility and scheduling solutions will be easy for our engineers and
dispatchers to use, is comprehensive, and will scale as our company continues to grow,"
said Sascha Spasovski, Program Manager/CIO at cablex.
"Service organizations are moving towards a model of real-time communication in all
facets of the organization, and they understand that enterprise mobility solutions are the
key to driving these goals forward," said Hannan Carmeli, President and COO,
ClickSoftware. "By integrating with back end systems, including the systems of our
partners such as SAP, our customers are well positioned to reap the benefits of the latest
mobile technology especially the ability in increase customer satisfaction."
About cablex
cablex AG is the leading provider for planning, building and maintaining
high-performance ICT and network infrastructure solutions at competitive prices to meet
present and future market needs.
Rapid technological innovation, the upcoming energy reform, the change to the next
generation mobile (4G), FTTH rollout, increasing mobility require investments in
communication, energy, transport and facility. We offer comprehensive networking solutions
with state-of-the-art technologies and work together with you to lay the infrastructure
foundation for the future:
- with high-performance ICT and network infrastructures in cable and
wireless networks for the highest possible bandwidths
- with reliable and efficient infrastructures to meet future requirements for
highly flexible and smart energy grids
- with solutions for capacity and safety in tunnels and on open sections of
roads and rail line
- with innovative life cycle management service to assure high availability and
reliability for the infrastructure in operation
For more information please visit http://www.cablex.ch
About Swisscom IT Services
Swisscom IT Services AG ranks as one of the leading Swiss providers specialising in
the integration and operation of complex IT systems. The Swisscom subsidiary's core skills
lie in the fields of IT outsourcing services, workplace services, SAP services and
financial services (services for the financial industry). The 2,900 employees of Swisscom
IT Services look after approximately 400 customers in Switzerland, Austria and Singapore,
and generated revenues of CHF 859 million in 2011. The SAP division is Switzerland's
leading full-service SAP provider, developing, implementing and operating solutions for
medium-sized and large companies. Our customers benefit from long-standing, sector-neutral
technological expertise, process know-how and integration experience.
For more information please visit http://www.swisscom.ch/sap
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more information,
please visit http://www.clicksoftware.com. Follow us on Twitter
[http://twitter.com/#!/ClickSoftware ].
SafeHarbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
Media Enquiries Contact:
Michelle Brown or Duncan Gurney
Bond PR
+44(0)870-12-66-007
michelle@bondpr.com / Duncan@bondpr.com
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
ClickSoftware Technologies Ltd