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D-Link Extends the Revolutionary DDS to its Customers Pan-India
MUMBAI, April 7, 2015 /PRNewswire/ --
D-Link, a global leader in connectivity for home, small business, enterprise, and
service providers, made a major breakthrough in customer service support by introducing
the revolutionary 'D-Link Direct Service - DDS' during mid-2013. Following the
overwhelming response to DDS, the company has now decided to extend this service to
customers present in C and D Class cities as well. As a result, the new and enhanced
service support system will make the turnaround time faster and increase the footprint for
DDS Pan-India.
(Logo:
http://photos.prnewswire.com/prnh/20150407/10119884)
(Logo:
http://photos.prnewswire.com/prnh/20150218/10116625)
The highly appreciated and admired D-Link Direct Service with its new regional model
will be backed by D-Link Service Centers (DSC) along with D-Link Service Partners (DSP)
and D-Link Authorized Collection centers (DAC). So with a presence in over 150 cities, DDS
will now offer faster and reliable service to customers across India. All regional DDS
Centers are equipped with state-of-the-art BGA (Ball Grid Array) facilities to support
quick resolution. D-Link Direct Service (DDS) benefit can be availed on all D-Link ADSL
broadband, wireless and selected 3G life style products.
Talking about the enhanced DDS facility, Mr. Balgond Chougula, VP - Customer Support
Services, D-Link (India) Ltd., said, "Technology advancement and innovation continues to
be a key priority at D-Link, at the same time it's also excellence in customer service
that drives business. Hence, we continue to invest in robust and state-of-the-art service
support system. With regional DDS model, we aim to reach out to our customers present even
in the remotest of location through our innovative and agile service approach."
D-Link Direct Service is a one-stop service solution that offers 'Service at
doorstep'. Now, with D-Link Direct Service (DDS) in action the customer hassle of going to
the nearby service center with the faulty product unit and then going back to collect the
repaired unit will be eliminated. Once the customer logs in the complaint with D-Link toll
free support on 1800-2330000 or via e-mail DDS.Support@in.dlink.com, D-Link will arrange
for the product in concern to be picked from the customers' door-step and will have it
replaced with a working model there and then. Once the complaint is logged into the
system, the customer will also receive a SMS stating the status of the advance replacement
unit dispatched.
D-Link as an organization is committed towards serving its customers and shall
continue to offer world-class products/solutions with state-of-the-art service support.
About D-Link (India) Limited:
D-Link is the global leader in connectivity for home, small business, mid-to-large
sized enterprise environments, and service providers. An award-winning designer,
developer, and manufacturer, D-Link implements and supports unified network solutions that
integrate capabilities in switching, wireless, broadband, storage, IP Surveillance, and
cloud-based network management.
D-Link (India) Limited is a part of D-Link Corporation and one of the largest
networking company in India. The company is engaged in marketing and distribution of
networking products in India and SAARC region. The equities of D-Link (India) Limited are
listed on the NSE and BSE stock exchanges. Today, D-Link (India) Limited is a key market
player with a nationwide reach, robust product portfolio and superior services in India.
The company is firmly committed towards delivering high quality, efficient and reliable
networking products, solutions and services. D-Link India today has 17 branch offices with
state-of-the-art D-Link Service Centers (DSC) in 11 cities and is further supported by 38
D-Link Service Partners (DSP) present Pan-India. D-Link (India) Limited also has toll free
support helpdesk for its customers.
For more information visit http://www.dlink.co.in, or connect on Facebook
http://www.facebook.com/dlinkindia and Twitter http://www.twitter.com/dlink_india
Media Contact:
Divya Shetty,
divya.shetty@in.dlink.com,
+91-9004672817,
Sr. Manager - PR & Marketing Communication,
D-Link (India) Limited
Photo:
http://photos.prnewswire.com/prnh/20150407/10119884
http://photos.prnewswire.com/prnh/20150218/10116625
Photo:http://photos.prnewswire.com/prnh/20150407/10119884
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20150218/10116625
http://photoarchive.ap.org/
D-Link India Limited
D-Link Extends the Revolutionary DDS to its Customers Pan-India
MUMBAI, April 7, 2015 /PRNewswire/ --
D-Link, a global leader in connectivity for home, small business, enterprise, and
service providers, made a major breakthrough in customer service support by introducing
the revolutionary 'D-Link Direct Service - DDS' during mid-2013. Following the
overwhelming response to DDS, the company has now decided to extend this service to
customers present in C and D Class cities as well. As a result, the new and enhanced
service support system will make the turnaround time faster and increase the footprint for
DDS Pan-India.
(Logo:
http://photos.prnewswire.com/prnh/20150407/10119884)
(Logo:
http://photos.prnewswire.com/prnh/20150218/10116625)
The highly appreciated and admired D-Link Direct Service with its new regional model
will be backed by D-Link Service Centers (DSC) along with D-Link Service Partners (DSP)
and D-Link Authorized Collection centers (DAC). So with a presence in over 150 cities, DDS
will now offer faster and reliable service to customers across India. All regional DDS
Centers are equipped with state-of-the-art BGA (Ball Grid Array) facilities to support
quick resolution. D-Link Direct Service (DDS) benefit can be availed on all D-Link ADSL
broadband, wireless and selected 3G life style products.
Talking about the enhanced DDS facility, Mr. Balgond Chougula, VP - Customer Support
Services, D-Link (India) Ltd., said, "Technology advancement and innovation continues to
be a key priority at D-Link, at the same time it's also excellence in customer service
that drives business. Hence, we continue to invest in robust and state-of-the-art service
support system. With regional DDS model, we aim to reach out to our customers present even
in the remotest of location through our innovative and agile service approach."
D-Link Direct Service is a one-stop service solution that offers 'Service at
doorstep'. Now, with D-Link Direct Service (DDS) in action the customer hassle of going to
the nearby service center with the faulty product unit and then going back to collect the
repaired unit will be eliminated. Once the customer logs in the complaint with D-Link toll
free support on 1800-2330000 or via e-mail DDS.Support@in.dlink.com, D-Link will arrange
for the product in concern to be picked from the customers' door-step and will have it
replaced with a working model there and then. Once the complaint is logged into the
system, the customer will also receive a SMS stating the status of the advance replacement
unit dispatched.
D-Link as an organization is committed towards serving its customers and shall
continue to offer world-class products/solutions with state-of-the-art service support.
About D-Link (India) Limited:
D-Link is the global leader in connectivity for home, small business, mid-to-large
sized enterprise environments, and service providers. An award-winning designer,
developer, and manufacturer, D-Link implements and supports unified network solutions that
integrate capabilities in switching, wireless, broadband, storage, IP Surveillance, and
cloud-based network management.
D-Link (India) Limited is a part of D-Link Corporation and one of the largest
networking company in India. The company is engaged in marketing and distribution of
networking products in India and SAARC region. The equities of D-Link (India) Limited are
listed on the NSE and BSE stock exchanges. Today, D-Link (India) Limited is a key market
player with a nationwide reach, robust product portfolio and superior services in India.
The company is firmly committed towards delivering high quality, efficient and reliable
networking products, solutions and services. D-Link India today has 17 branch offices with
state-of-the-art D-Link Service Centers (DSC) in 11 cities and is further supported by 38
D-Link Service Partners (DSP) present Pan-India. D-Link (India) Limited also has toll free
support helpdesk for its customers.
For more information visit http://www.dlink.co.in, or connect on Facebook
http://www.facebook.com/dlinkindia and Twitter http://www.twitter.com/dlink_india
Media Contact:
Divya Shetty,
divya.shetty@in.dlink.com,
+91-9004672817,
Sr. Manager - PR & Marketing Communication,
D-Link (India) Limited
Photo:
http://photos.prnewswire.com/prnh/20150407/10119884
http://photos.prnewswire.com/prnh/20150218/10116625
Photo:http://photos.prnewswire.com/prnh/20150407/10119884
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20150218/10116625
http://photoarchive.ap.org/
D-Link India Limited