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IT Service Management Industry Survey Reveals Top 5 IT Trends for 2010
Findings from Consulting-Portal's 5th Annual ITSM industry survey show that organizational governance is weak, Software as a Service adoption is rising and more...
TORONTO, March 4 -- This is the 5th year that Consulting-Portal, a leading IT Service Management (ITSM) consulting firm, has conducted the IT Service Management Industry Survey. This year results pointed to 5 trends that we feel will prevail in 2010:
-- Organizational governance is still very weak
-- Software as a Service (SaaS) adoption is on the rise as an ITSM
solution
-- Organizational support for ITSM is on the rise
-- There is a lot more focus on customer-facing processes like Service
Level Management and Service Catalog Management
-- Auto-Discovery / Dependency Mapping is more popular than ever
For the second year in a row, as little as 29% of organizations surveyed have defined, implemented and enforced ITSM governance in place. Lack of governance makes it hard to comply with standards like Sarbanes-Oxley and Basel II, not to mention making it difficult to quantify the return on investment (ROI) from costly IT projects.
Software as a Service, Cloud Computing, Utility Computing - whichever name you prefer, the trend toward customers subscribing to hosted ITSM tools is definitely on the rise having grown from 0 to 17% in just 2 years.
Want to read more about the top 5 ITSM trends in 2010? Check out Consulting-Portal's survey results white paper here http://www.cportalinc.com/resources/itsm-whitepapers-and-articles/
About Consulting-Portal Inc.
Consulting-Portal, founded in 1999, helps organizations implement streamlined, efficient processes that unify IT technology with business and customer needs. Consulting-Portal is vendor neutral and employs full-time resources, each with over 25 years experience.
Consulting-Portal also has an innovative SaaS product called ITOptimizer that helps people assess, design and govern their IT processes.
About the ITSM Survey
The 5th Annual ITSM survey contains 35 questions covering the topics of: Sponsorship, Training, Organization and Governance, Best Practices, Measurement and Audit, Continuous Improvement and Supporting Tools. This year Consulting-Portal obtained over 180 responses to the survey from medium-sized to Fortune 500 companies from various industries including: Finance, Government, Industrial, Healthcare, Education, Communications and Information Technology.
For additional information please contact Sarah Wilbore at 416-539-9836, Twitter: @wilbore or visit Consulting-Portal on the Web at http://www.cportalinc.com.
Source: Consulting-Portal Inc.
CONTACT: Sarah Wilbore, +1-416-539-9836, or Twitter: @wilbore
Web Site: http://www.cportalinc.com/
IT Service Management Industry Survey Reveals Top 5 IT Trends for 2010
Findings from Consulting-Portal's 5th Annual ITSM industry survey show that organizational governance is weak, Software as a Service adoption is rising and more...
TORONTO, March 4 -- This is the 5th year that Consulting-Portal, a leading IT Service Management (ITSM) consulting firm, has conducted the IT Service Management Industry Survey. This year results pointed to 5 trends that we feel will prevail in 2010:
-- Organizational governance is still very weak
-- Software as a Service (SaaS) adoption is on the rise as an ITSM
solution
-- Organizational support for ITSM is on the rise
-- There is a lot more focus on customer-facing processes like Service
Level Management and Service Catalog Management
-- Auto-Discovery / Dependency Mapping is more popular than ever
For the second year in a row, as little as 29% of organizations surveyed have defined, implemented and enforced ITSM governance in place. Lack of governance makes it hard to comply with standards like Sarbanes-Oxley and Basel II, not to mention making it difficult to quantify the return on investment (ROI) from costly IT projects.
Software as a Service, Cloud Computing, Utility Computing - whichever name you prefer, the trend toward customers subscribing to hosted ITSM tools is definitely on the rise having grown from 0 to 17% in just 2 years.
Want to read more about the top 5 ITSM trends in 2010? Check out Consulting-Portal's survey results white paper here http://www.cportalinc.com/resources/itsm-whitepapers-and-articles/
About Consulting-Portal Inc.
Consulting-Portal, founded in 1999, helps organizations implement streamlined, efficient processes that unify IT technology with business and customer needs. Consulting-Portal is vendor neutral and employs full-time resources, each with over 25 years experience.
Consulting-Portal also has an innovative SaaS product called ITOptimizer that helps people assess, design and govern their IT processes.
About the ITSM Survey
The 5th Annual ITSM survey contains 35 questions covering the topics of: Sponsorship, Training, Organization and Governance, Best Practices, Measurement and Audit, Continuous Improvement and Supporting Tools. This year Consulting-Portal obtained over 180 responses to the survey from medium-sized to Fortune 500 companies from various industries including: Finance, Government, Industrial, Healthcare, Education, Communications and Information Technology.
For additional information please contact Sarah Wilbore at 416-539-9836, Twitter: @wilbore or visit Consulting-Portal on the Web at http://www.cportalinc.com.
Source: Consulting-Portal Inc.
CONTACT: Sarah Wilbore, +1-416-539-9836, or Twitter: @wilbore
Web Site: http://www.cportalinc.com/