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Get Satisfaction's Google Apps Integration Enables Social Business Collaboration
Get Satisfaction Leverages Google Apps to Help Employees Collaborate Around Customer Community Conversations
SAN FRANCISCO, March 9 -- Community platform provider Get Satisfaction today announced it has integrated Google Apps functionality directly into its community platform. Available through Google's recently launched online storefront, Google Apps Marketplace(TM), the integration takes advantage of both Google and Get Satisfaction's open platforms, focusing on easy and efficient ways for employees and companies to collaborate around community conversations.
"With this integration, we're bringing the power of the Google Apps platform directly into our employee moderation tools," said Wendy Lea, Get Satisfaction CEO. "Now our customers can take full advantage of their existing Google Apps document-sharing practices to better leverage conversational data throughout all levels of the organization."
This integration unifies the customer community and the business environment, putting a Get Satisfaction link directly into the Google Apps navigation. Company employees can move seamlessly in between their Get Satisfaction Community and Google Apps account with single sign-on access and quickly and easily share new and relevant conversational data. Get Satisfaction topics can be exported into Google Spreadsheets, and are automatically saved in a Get Satisfaction folder, where they can be viewed, organized, and filtered to release the embedded value.
The Google Apps integration is available immediately for Get Satisfaction customers.
About Get Satisfaction
Get Satisfaction provides a community-based platform that helps companies engage online customers wherever they are - a company website, the Get Satisfaction network, or inside social systems like Facebook. Get Satisfaction enables open, transparent conversations where customers can engage with peers and employees of brands and organizations they are passionate about. From these real-time conversations, companies harness valuable, measurable insight that can be leveraged across the organization. Since 2007, 20,000 organizations have engaged 1.4 million community members across 35,000 Get Satisfaction communities to improve customer satisfaction, reduce support costs, provide market feedback, and increase online awareness. Get Satisfaction communities are flexible, scale easily and can be integrated with the social Web and most CRM solutions. Get Satisfaction communities are available at http://www.getsatisfaction.com/.
About Google Apps Marketplace
The Google Apps Marketplace makes it easy for more than two million Google Apps customers to discover, purchase, and deploy integrated business applications and related professional services. By integrating with user account and application data stored in Google Apps, these cloud applications provide a simpler user experience, increase business efficiency, and reduce administrative overhead. To learn more, visit http://www.google.com/enterprise/marketplace.
Source: Get Satisfaction
CONTACT: Bonnie Thomas for Get Satisfaction, +1-415-336-3907,
bt@btsite.com
Web Site: http://www.getsatisfaction.com/
Get Satisfaction's Google Apps Integration Enables Social Business Collaboration
Get Satisfaction Leverages Google Apps to Help Employees Collaborate Around Customer Community Conversations
SAN FRANCISCO, March 9 -- Community platform provider Get Satisfaction today announced it has integrated Google Apps functionality directly into its community platform. Available through Google's recently launched online storefront, Google Apps Marketplace(TM), the integration takes advantage of both Google and Get Satisfaction's open platforms, focusing on easy and efficient ways for employees and companies to collaborate around community conversations.
"With this integration, we're bringing the power of the Google Apps platform directly into our employee moderation tools," said Wendy Lea, Get Satisfaction CEO. "Now our customers can take full advantage of their existing Google Apps document-sharing practices to better leverage conversational data throughout all levels of the organization."
This integration unifies the customer community and the business environment, putting a Get Satisfaction link directly into the Google Apps navigation. Company employees can move seamlessly in between their Get Satisfaction Community and Google Apps account with single sign-on access and quickly and easily share new and relevant conversational data. Get Satisfaction topics can be exported into Google Spreadsheets, and are automatically saved in a Get Satisfaction folder, where they can be viewed, organized, and filtered to release the embedded value.
The Google Apps integration is available immediately for Get Satisfaction customers.
About Get Satisfaction
Get Satisfaction provides a community-based platform that helps companies engage online customers wherever they are - a company website, the Get Satisfaction network, or inside social systems like Facebook. Get Satisfaction enables open, transparent conversations where customers can engage with peers and employees of brands and organizations they are passionate about. From these real-time conversations, companies harness valuable, measurable insight that can be leveraged across the organization. Since 2007, 20,000 organizations have engaged 1.4 million community members across 35,000 Get Satisfaction communities to improve customer satisfaction, reduce support costs, provide market feedback, and increase online awareness. Get Satisfaction communities are flexible, scale easily and can be integrated with the social Web and most CRM solutions. Get Satisfaction communities are available at http://www.getsatisfaction.com/.
About Google Apps Marketplace
The Google Apps Marketplace makes it easy for more than two million Google Apps customers to discover, purchase, and deploy integrated business applications and related professional services. By integrating with user account and application data stored in Google Apps, these cloud applications provide a simpler user experience, increase business efficiency, and reduce administrative overhead. To learn more, visit http://www.google.com/enterprise/marketplace.
Source: Get Satisfaction
CONTACT: Bonnie Thomas for Get Satisfaction, +1-415-336-3907,
bt@btsite.com
Web Site: http://www.getsatisfaction.com/